Hundreds of protected areas are under pressure from Scotland’s massive deer herd. Most agree deer numbers must be controlled to protect the environment, but are split on what should be done.
Edinburgh University students were “interrogated” by police at their desks over posters featuring Palestinians killed by the Israeli military, prompting dozens to complain.
Unsafe levels of faecal bacteria were recorded at dozens of Scotland’s best beaches this summer. Swimmers and paddlers could be at risk, but officials insist water quality remains high.
This policy sets out how The Ferret will respond to complaints.
We are regulated by Impress and strive to ensure that our content is accurate and of the highest standard, while adhering to the law. We have a rigorous editorial process in place which means our stories are checked by experienced journalists and lawyers ahead of publication.
Any factual mistakes post-publication will be corrected as soon as possible and a note to that effect will be added to the story, for transparency.
Requests for clarifications and minor issues – such as spelling mistakes or factual errors – should be sent to The Ferret’s co-editors. Please contact Billy Briggs (billy@theferret.scot) or Karin Goodwin (karin@theferret.scot) or contact@theferret.scot.
Formal complaints are dealt with by The Ferret’s reader directors and they must relate to an alleged breach of the standards code set out by our regulator, Impress.
In the first instance please advise The Ferret’s co-editors that you wish to lodge a formal complaint and they will trigger the official process.
We can only deal with your complaint if you are:
• Personally and directly affected by an alleged breach of the code
• A representative group affected by an alleged breach of the code, where there is public interest in your complaint
• A third party seeking to ensure accuracy of published information
Please read Impress’s standards code first to understand whether our directors can look into your complaint.
We will acknowledge your complaint by e-mail or in writing within 7 calendar days and will normally respond to your complaint with a final decision letter within 21 calendar days. If we uphold your complaint, we will tell you the remedial actions we have taken.
If you are not satisfied with the final response to your complaint, or if you do not hear from us within 21 calendar days of submitting your complaint, then you can refer your complaint to our independent regulator Impress by contacting them directly.
Website: impressorg.com/complaints
Email: complaints@impressorg.com
Phone: 020 3325 4288
